Valued Customer Testimonials
The following are letters from some our valued customers.
Please call or contact us online and we will be happy to provide you with additional references.
We recently had water damage to our home from a slow leak we were uncertain where it was coming from. We called Tim at Premier Restoration & Remodel in Reno and they quickly identified the problem and provided us with a solution. We are very impressed with the turn around and personable service to resolve the issue. I highly recommend them for the response time and problem solving.
— Kristy C., Sparks NV
We will refer your organization in the future
“Betty and I wanted to thank you very much for the restoration you and your staff performed for us beginning with your rapid arrival that first day of the great flood until its later completion. Everyone on your team including the subs worked in a most professional manner and we were very pleased with the outcome. We subsequently have stated this to AAA and we will refer your organization in the future as it may occur. Good luck to you and best wishes in your future.”
— Richard H., Reno NV
You could not ask for a higher quality finished product
“Tim Jeter and his crew from Premier completed our enclosed porch attached to a 22×24 addition in record time, considering the job included a new septic and leach field we had not planned. Everyone was professional and courteous and you could not ask for a higher quality finished product. Our project was not an easy one and Tim went to bat for us and successfully accomplished all that we wanted. If you are looking for a contractor for any work that Premier offers to do. My recommendation is to look no further.”
“Thank you Premier Restoration and Remodel for an incredible job well done!”
— Sheila D., Lemmon Valley, NV
I’ll be sure to recommend you and your company
“Thank you for the wonderful job you and your employees did on my recent bathroom flood. Your response time was fantastic. I very much appreciate that you responded to assess the situation less than an hour after I called. During the drying of the house, your workers were very tidy and did an excellent job cleaning up the water and leaving my home as much undisturbed as possible. You also did a good job moving furniture to get the carpets dry and then putting it back in place. Again, thank you for doing an excellent job. Should any of my friends have the misfortune to need your services, I’ll be sure to recommend you and your company.”
Your crew responded professionally and quickly
“We have used your company on two different occasions. In August of 2001, we had damage due to a leaking refrigerator and received immediate attention from your company to the water damage to two levels of our home. The young men responding to the call were prompt, courteous, and worked professionally in taking care of the water damage and drying the house completely. Most recently on December 14, 2002, our home suffered roof and interior damage due to high winds followed by heavy rain and snow. There were possibly thousands in the Reno-Sparks area who suffered this kind of damage. We called your company on the morning of December 15th immediately realizing that our roof had been damaged significantly and that the water was leaking through our ceiling into our home in two areas. They responded quickly to our call and repaired the damage to the roof to prevent further damage and also started the drying process in the home. Again the crew that came responded professionally and quickly.”
“Hopefully we will not need to but would call your company in the future if we have a situation requiring their services.”
— Sincerely, Pat L., Reno Gazette-Journal – IT Manager
I appreciate you and all you have done
“I want to take a moment as we near the end of my project to say “Thanks” and to tell you how much I appreciate you and all you have done for me and in my behalf these past few months. Fires are never easy situations and being 3000 miles away has added to my restlessness. I know you and Jim have gone to a lot of extra effort to switch different things around do I would be pleased. I sincerely thank you and ask that you express to Jim my sincere gratitude. If you ever want to use me as a reference in the future, please do not hesitate to do so. Thank You! Thank You!”
— Sincerely, Debbie
Thank you for all of your help during our recent crisis
“Your men did a great job, and were very accommodating. I especially appreciated your prompt response. This avoided additional damage that could have occurred. My husband had just had heart surgery a few days before this happened, and was still in the hospital, so this was a very traumatic time for me. One crisis I could handle, but two of them back-to-back were a bit much! Thanks again.”
— Leah B.
All work in every phase was done in a timely and efficient manner
“I am very pleased with the quality of service from First General Contractors. My sewer backed up and flooded two bathrooms before leaking outside, and also left two inches of water under the house. My agent Laurie Clark was very helpful and arranged everything! Mr. Tim Jeter came out promptly to look at the damage, and the next day began on my house. I was pleasantly surprised to find two floors were to be replaced, and my cats were to be boarded for a few days during fumigation. (My son and I were also, in a manner of speaking, as we were “boarded” at a hotel.)”
“All work in every phase was done in a timely and efficient manner. Every person I dealt with was friendly and helpful. The secretaries Gina and Adrianna were very diplomatic, while the coordinator Stephan was efficient and cooperative. I would recommend Triple A as an insurance company because of how much I am impressed with the efficiency and quality of service. Thank you very much!”
We appreciated the quick and thorough job
“We wanted to take this opportunity to thank you and tell you how much we appreciated the quick and thorough job your crew did drying out our water damage and getting rid of the mold our leaky ice maker line had caused in the kitchen. Juan and Jesus (assisted on one day by Josh) worked very conscientiously and took time to explain what they were uncovering and to reassure us that the damage could be repaired. They were always friendly and polite, and they were careful to keep the rest of the house, cupboards, and such clean and free from damage. We could not have been more pleased with the excellent job these hard-working guys did for us, and we wanted to let you know and say thanks.”
— Sincerely, Bill and Ann S.
Terrific job of repairing and even improving my home
“I just wanted to thank you for the wonderful job your company did on my home repair. Rocky was a fine lead man on the project; he was competent, pleasant, and reassuring too. I am so happy with the work that was done on my kitchen floor and the carpets. As you can imagine, returning from a trip to find such damage was upsetting, but your workers did a terrific job of repairing and even improving my home. I love my new kitchen floor and carpets, and I am delighted with the Frigidaire refrigerator. Thank you so much!”
— Sincerely, Diane H.
Very professional, friendly, and courteous
“I just wanted to put in a good word for Chris and the rest of the crew you have working on the water damage at my unit in Fluer De Lis. In addition to doing a great job, Chris and the rest of the guys are all very professional, friendly, and courteous. They keep us updated on what they are doing, and what they need to do next. In addition they do a great job leaving job site as neat and tidy as they can when they leave. Your company is very lucky to have a good crew of guys like this working for you.”
— Sincerely, James